I have just spent 45 minutes on the freakin phone with Verizon Wireless.  I am still shaking ... OMG!

All I wanted to do is pay my bill.  That's all.  Little did I know that such a simple task could turn into such a nightmare!  First thing is that Verizon bought out the wireless company that we were with.  We got our first bill last month ... it was due on the 16th .... ok, so I'm late.  I go online because according to the bill "it's easy & convenient".  But first I must register.  So I try .... it is asking for the last four digits of my social .... I enter it.  It comes back and says ... "sorry does not match our records with given cell #" .... I try again .... same flippin message.  Once more time .... SHIT!  Now I'm locked out.  Thanks so much.  I retrieve the customer service phone number and make the call.  Explain to the "nice lady" what's up. She asks me for my social. I give it to her .... she says that's not my social.  HUH???  No, it's been my social security number now for oh .... I'd say about 40 years now.  Sorry .... doesn't match.  She proceeds to tell me that I will have to go to my "local store" and show them my social security card and another piece of identification to prove it's me.  ALL I WANT TO DO IS PAY MY FUCKING BILL!  No "nice lady" on the other end of the phone .... something you don't understand ....  my closest "store" is 60 miles away.  I am not under any fucking circumstances driving an hour to prove to you folks who the hell I am.  I did not input my number wrong ... obviously someone on your end did.  I'll have you talk to my supervisor.  YEAH ... GIVE ME THE DAMN SUPERVISOR!  Now I'm on hold again for the god knows how many times.

After talking & explaining to the supervisor .... calmly (well, sort of) .... she agreed to correct my number over the phone.    Now  it's time to pay my bill .... right?  My balance due was 135.00.   She says ... OK, Mrs. Iliketyedie your total due is $75.41.  HUH?  Now .... I'm truly not complaining about a bill being lower than it should be ... but something is wrong here.  Well ... you made a payment of $59.59 on Aug. 28 and that has been applied.  I did? Yes.  OOOOOOKAY ... works for me.  I let it go ... knowing full good and well it will come back and bite me in the ass.  I never paid any $59.59.  I was so tired (been up since 3:00 a.m.) and soooo frustrated with the first half of this ordeal, I just wanted off of the phone.  They inform me they have reset my account online.  WHATEVER .... !  I go online and decide to go ahead and finish registering now that things have been squared away.  It won't let me make up my own password ... keeps telling me I'm not using enough letters/numbers.  I am.  I swear.  I give the hell up.  I don't want to pay my freakin bill online anymore .... I never want to visit Verizon.com again as long as I live.  There is a hell of alot to be said for snail mail.  $.39 and no aggravation. 

I'm done raging now .... calmed down somewhat.  Needed to vent. 

Peace.  J.